OK, here is something to try.
- Login to cpanel, find phpmyadmin and open that.
- Now open the database that myitcrm is installed under.
- Now under the TABLE_EMPLOYEE section you should see one record, open and edit the following:
"employee_passwd" change to "5f4dcc3b5aa765d61d8327deb882cf99"
- Then click on go or save
The weird hashed string above is actual the word "password", so use this in combination with your admin username to setup on install.